Terms & Conditions
Pilatus Take-Away GmbH attaches great importance on the protection of privacy and observes the legal data protection regulations. In the following, we would like to explain to you how we handle your personal data.
The responsible authority as defined in the data protection laws, in particular the EU Data Protection Ordinance (GDPR), is:
Pilatus Take-Away GmbH
Phone: 041 320 19 23
Rights as a data subject
You can exercise the following rights at any time by contacting our data protection officer at the address provided:
• Information about your stored data and how we process it,
• Correction of incorrect personal data,
• Deletion of your stored data,
• Restriction of data processing if we are not yet permitted to delete your data due to legal obligations,
• Objection to your data being processed by us and
• Data portability, if you have consented to data processing or have concluded a contract with us.
If you have given us your consent, you can revoke it permanently at any time.
You can contact your local supervisory authority at any time with a complaint. Your supervisory authority varies depending on your country of residence, your work or the nature of the alleged infringement. A list of supervisory authorities (for the non-public sector) and their addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html (in German)
Purposes of data processing by the responsible authority and third parties
We process your personal data only for the purposes stated in this data protection declaration. Your personal data will not be passed on to third parties for purposes other than those mentioned. We will only disclose your personal data to third parties if:
• you have given your express consent,
• processing is necessary to fulfill a contract agreed with you,
• processing is necessary to fulfill a legal obligation,
processing is necessary to protect legitimate interests and there is no reason to believe that you have an overriding legitimate interest in not having your data disclosed.
Deleting and blocking data
We adhere to the principles of data avoidance and data economy. Therefore, we store your personal data only as long as is necessary to achieve the purposes mentioned here or as required according to the various storage periods determined by the competent legal authorities. Once the purpose in question becomes no longer current or the storage period expires, the corresponding data will be blocked or deleted as required by law.
Collection of general information when you visit our website
When you access our website, information of a general nature is automatically collected by a cookie. This information (server log files) includes, among other things, the type of browser used, the operating system used, the domain name of your internet service provider, and other similar data. It is solely information that cannot be connected to you as an individual.
This information is produced automatically during Internet use and is required for technical reasons so that the requested web content can be correctly displayed. It is processed for the following purposes in particular:
• Ensuring smooth connection to the website,
• Ensuring our website works properly,
• Evaluation of system security and stability and
• for other administrative purposes.
The processing of your personal data is based on our legitimate interest arising from the aforementioned purposes of data collection. We do not use your data to draw conclusions about you personally. The only recipients of the data are the responsible body and, if applicable, the external processor.
Anonymous information of this kind can be statistically analyzed in order to improve our website and its underlying technology.
Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. When this happens, we automatically receive certain data, such as your IP address, the browser used, the operating system on your computer, and your connection to the Internet.
Cookies cannot be used to run programs or deliver viruses to your computer. Based on the information contained in the cookies, we can simplify navigation for you and ensure that our website displays correctly.
The information we collect will never be forwarded to third parties or linked to your personal data without your explicit consent.
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g., SSL) via HTTPS.
On the basis of your expressly granted consent, we will send you our newsletter or comparable information regularly by e-mail to your specified e-mail address. To receive the newsletter, it is sufficient to provide your e-mail address. When you register to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be informed by e-mail of circumstances relevant to the service or registration (for example, changes to the newsletter service or technical circumstances). For effective registration, we require a valid e-mail address.
If you contact us with any questions by e-mail or through the contact form, you thereby give us your consent that we can contact you. A valid e-mail address is required for this purpose. This is used to sort the request and then reply to it. The provision of any further data is optional. The information you give us will be stored for the purpose of processing the request, as well as for potential follow-up questions.
Registrierung eines Kundenkontos
When registering for the use of a customer account, some personal data is collected, such as name, address, contact and communication data such as telephone number and e-mail address. If you are registered with us, you can access content and services that we only offer to registered users. Registered users also have the option of changing or deleting the data provided during registration at any time if necessary.
End customers have the option of ordering as a guest without having to open a customer account.
Of course, we will also provide you with information about the personal data we have stored about you at any time. We will also be happy to correct or delete this data at your request, provided that there are no legal obligations to retain data. To contact us in this context, please use the contact details provided at the end of this data protection declaration.
We process the data of our customers in the course of ordering transactions in our online shop to enable them to select and order the selected products and services, as well as to pay for and deliver, or execute them.
The data processed includes inventory data, communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing is carried out for the purpose of providing contractual services in the context of operating an online shop, billing, delivery and customer services. In this context, we use session cookies to store the contents of the shopping cart and permanent cookies to store the login status.
In addition, we process data from our customers, interested parties and business partners for the purpose of providing contractual services, service and customer care, marketing, advertising and market research:
• Contract data (e.g. customer category)
• Payment data (e.g., bank details, payment history)
External payment service providers
We use the following external payment service providers through whose platforms users and we can make payment transactions:
• PayPal (https://www.paypal.com/de/webapps/mpp/ua/privacy-full)
• Visa (https://www.visa.de/datenschutz)
• Mastercard (https://www.mastercard.de/de-de/datenschutz.html)
• American Express (https://www.americanexpress.com/de/content/privacy-policy-statement.html)
We also use external payment service providers on the basis of our legitimate interests in order to offer our users effective and secure payment options.
The data processed by the payment service providers includes inventory data, such as name and address, bank data, such as account numbers or credit card numbers, passwords, TANs and checksums, as well as contract, total and recipient-related information. The details are required to carry out the transactions. However, the data entered is only processed by the payment service providers and stored with them. I.e. we do not receive any account or credit card-related information, but only information with confirmation or negative information of the payment. Under certain circumstances, the data may be transmitted by the payment service providers to credit agencies. The purpose of this transmission is to check identity and creditworthiness. Please refer to the terms and conditions and data protection information of the payment service providers.
The terms and conditions and data protection information of the respective payment service providers apply to the payment transactions and can be accessed on the respective websites or transaction applications. We also refer to these for further information and the assertion of revocation, information and other data subject rights.
Use of Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. (hereinafter: Google). Google Analytics uses so-called “cookies”, text files stored on your computer that enable your website use to be analyzed. Cookie-generated information about your use of this website is usually transmitted to and stored on a Google server in the USA. However, because IP anonymization is activated on this website, Google will store your IP address in shortened form if you are accessing this site from within the European Union or the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services relating to website activity and internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.
The purposes of data processing are to evaluate the use of the website and to compile reports on activities on the website. Other related services will then be provided based on your use of the website and the Internet. The data is processed on the basis of the legitimate interest of the website operator.
You can prevent cookies from being stored by selecting the appropriate settings in your browser; however, we wish to point out that by doing so, you may not be able to enjoy the full functionality of this website. You can also prevent the collection of data produced by cookies and associated with your use of the website (including your IP address), its transmission to, and its processing by Google, by downloading and installing the browser plug-in available at the following link: Browser add-on to disable Google Analytics.
Use of script libraries (Google Web Fonts)
In order to present our contents correctly and in a graphically appealing way across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://fonts.google.com/) on this website. Google Web Fonts are loaded into your browser’s cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.
Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.
Changes to our privacy regulations
If you have any questions about data protection, please send us an e-mail: firstname.lastname@example.org